FAQ about Rental Policies FAQ about Rental Policies

PayLess Car has initiated an enhanced inspection process to help ensure a pleasant rental experience for all. Each vehicle will be confirmed "smoke-free" when it is provided to a customer. Upon its return, it will be inspected. If it is determined that the vehicle must be cleaned of smoke odor and residue, the renter will be assessed a fee of up to $450.

Rentals originating in the United States (USA) are not permitted to cross the borders of Canada or Mexico without written authorization from the renting location. If permission is granted by the renting location, additional rental qualifications may apply.

Customer privacy is very important and taken very seriously with Payless Car Rental. It is our policy that customer mail or e-mail information will not be shared with 3rd parties except in the case of contracted partnerships for the purposes of providing added benefits to our customers. Credit information will not be shared with any 3rd party. To read more about our Privacy Policy, click here.

It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.

All car groups may be rented one-way based on availability. Unauthorized one-way rentals will be subject to a surcharge.

It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.